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Outsourced IT · Des Moines, Iowa

Outsourced IT Support and IT Consulting in Des Moines

For Des Moines businesses replacing an in-house IT role, filling a gap the current provider will not, or bringing in executive-level IT leadership for a plan or a project. Delivered from our downtown Des Moines office by engineers who answer the phone.

  • Helpdesk, on-site support and projects, scoped to the gap you actually have
  • A vCIO for the roadmap, the budget and the vendor fights
  • Risk and compliance assessments written in plain language
  • 30 years of managed IT, SOC 2 Type 2 audited, 24/7

Talk to an engineer about your IT gap

Describe the gap or the project. A NetStandard engineer, not a salesperson, follows up the same business day.

No obligation. We never share your information. Prefer to talk? Call (515) 858-0600.

13secAverage wait to reach a person
94%Help desk calls answered live
98.6%Client satisfaction, 0 dissatisfied responses
5.0Google rating, 30+ reviews
Why Des Moines businesses outsource IT

Three moments that lead to outsourcing

Outsourcing is rarely a strategy decision. It is usually one of these.

The IT person is leaving, or already left

One employee held every password, every vendor relationship and the plan. Now the plan is in their head and their notice period is two weeks.

What changesA structured handover: documentation of every system, vendor contacts moved to us, helpdesk live for your staff, and an IT director assigned so planning continues. Nothing depends on one person again.

Nobody owns the plan

The current provider fixes what breaks, but no one is budgeting, no one owns the roadmap, and the cyber insurance renewal asked questions nobody could answer.

What changesA vCIO who runs quarterly reviews, writes the annual budget, answers the insurance questionnaire with evidence, and turns projects into a sequence you can afford.
What outsourced IT covers

Seven services, scoped to the gap you have

Take one, take all seven, or move to a managed IT plan that bundles them.

01

Helpdesk for your staff

Unlimited support by phone, email and portal, a person answering in 13 seconds on average, 94% of calls answered live, after hours included.

02

On-site support

Engineers across the Des Moines metro for hardware, network, printers, conference rooms and anything that needs hands on equipment.

03

Projects and migrations

Office moves, server and cloud migrations, Microsoft 365 rollouts, network refreshes and hardware lifecycles, quoted as fixed-price projects.

04

vCIO and IT roadmap

Executive-level IT leadership: quarterly business reviews, a technology roadmap tied to your goals, and a budget you can defend to your partners or board.

05

Risk and compliance assessments

Plain-language assessments of security, backup and compliance posture, mapped to cyber insurance, HIPAA, PCI or CJIS requirements, with a prioritized fix list.

06

Microsoft 365 and cloud strategy

Licensing right-sized, security hardened, data backed up, and a clear answer on what belongs in Azure, what stays on site, and what it costs.

07

Vendor management

We hold the internet, phone, software and hardware vendors accountable so you stop being the middleman on every ticket.

IT leadership

A dedicated IT director, without the executive salary

Most Des Moines businesses between 10 and 250 employees cannot justify a full-time CIO, so the role is nobody's, and technology decisions happen one purchase at a time. A NetStandard vCIO takes the role on a fraction of the cost: quarterly business reviews with measurable outcomes, an annual IT budget, a roadmap for security, cloud and hardware, and ownership of vendor contracts and renewals.

Consulting stands alone when you need a plan, an assessment or a project delivered. It is also built into every managed IT plan, which is why clients who start with a consulting engagement often move to managed IT services in Des Moines when the roadmap turns into ongoing work.

Everything is delivered by the same engineers and the same 24/7 desk that support our managed clients, from our downtown Des Moines office and the Overland Park headquarters that has done this since 1996.

What a first engagement looks like

Fixed scope, fixed price, and a written result you keep whether or not you continue.

  • Environment and risk assessment (2 to 3 weeks)
  • Prioritized fix list with costs
  • 12-month roadmap and budget
  • Option to hand execution to NetStandard
Request a free assessment
How it works

How an outsourced IT engagement starts

STEP 01

Reach out

Call (515) 858-0600 or send the form with the gap or the project. An engineer follows up the same business day.

STEP 02

Assessment

We inventory your environment, interview the people who touch IT, and write down what we found and what we would do first.

STEP 03

Scope and go

You choose the scope: a project, a monthly support role, or a managed IT plan. Onboarding is documented, audited (SOC 2 Type 2) and built to survive staff changes.

What clients say

What NetStandard clients say

"I emailed NetStandard this morning at 5:40am when I discovered our internet was off-line. Adam Heuser responded right back... During my production meeting around 7:15am I received an email from Adam letting me know it was restored. Well done, I didn't expect a response that early in the morning."

Ron SkaggsGoogle review, 2026

"We have used NetStandard for several years now and... the service I receive is always fast! They always take the time to make sure I am satisfied with their solutions, and they are quick to get problems resolved! It's comforting to know they are there for our IT needs!"

Julie CombsGoogle review, 2026

"They are amazing and quick. Service is always within 24 hours and they follow up to ensure everything works as it should. Would recommend to anyone needing a competent, friendly and efficient IT company."

Heather McCoyGoogle review, 2026

"We turned to NetStandard after experiencing an internal IT failure, and their team responded swiftly, dedicating countless hours to getting us back up and running... We often feel like we are their only customer... As a government agency, we operate under strict laws and guidelines for technology security, and NetStandard has consistently met and exceeded those standards."

Miami County, Kansas Sheriff's Office, Google review
5.0
GOOGLE RATING
KANSAS CITY AND DES MOINES
Questions

Outsourced IT in Des Moines: the questions we hear first

What is the difference between outsourced IT support and managed IT services?

Outsourced IT support replaces or extends an internal IT role with NetStandard's team: helpdesk, on-site support, projects and planning, scoped to what you need. Managed IT services is the standard package that does all of it on one monthly fee. Many Des Moines businesses start with outsourced support for one gap and move to managed IT services in Des Moines once they see the difference.

Can you replace our IT person who is leaving?

Yes. That is the most common reason Des Moines businesses call us. We document the environment during a structured onboarding, take over the helpdesk and the vendor relationships, and assign an IT director so planning does not stop when the individual leaves.

What does an IT consultant or vCIO actually do for a Des Moines business?

A vCIO owns the technology roadmap: quarterly business reviews, an annual IT budget, vendor and contract management, risk and compliance assessments, and a plan for Microsoft 365, cloud and security that matches where the business is going. It is executive-level IT leadership without a full-time executive salary.

How much does outsourced IT cost in Des Moines?

Ongoing support is priced as a flat monthly fee based on users, devices and scope; consulting and projects are quoted as a fixed price or a block of hours. Our pricing guide explains what drives the monthly number, and a discovery call gives you an exact quote.

Do you come on site in Des Moines?

Yes. Our Des Moines office is at 204 12th Street, Suite 205, downtown, and engineers go on site across the metro for hardware, network and office-move work. Most day-to-day support is resolved remotely within minutes.

Which compliance frameworks can you help with?

Cyber insurance questionnaires, HIPAA, PCI, CJIS for public agencies, and financial and insurance regulatory expectations are the ones Des Moines businesses ask about most. NetStandard's own operations are SOC 2 Type 2 audited.

Have an IT gap in Des Moines?

Call now or request your free assessment. Also see IT support in Des Moines and vCIO services.

Call (515) 858-0600