NetStandard is a managed IT services provider headquartered in Overland Park, Kansas, with a second office in downtown Des Moines. Since 1996 we have run IT, cybersecurity, Microsoft 365 and Azure, backup and VoIP for businesses that want a whole IT department on one monthly fee, and for internal IT teams that want a deeper bench behind them.
The facts a buyer checks first, in one place.
Every number here is measured, not estimated: our help desk phone system, our post-ticket surveys and our Google profile.
Call the help desk and an engineer picks up in 13 seconds on average. 94% of calls are answered live, and emailed tickets get a first engineer response in 9.8 minutes on average.
98.6% client satisfaction on post-ticket surveys, with zero dissatisfied responses, and a 5.0 Google rating across 30+ reviews.
Technicians, systems engineers, a security desk and named vCIOs. A 10 to 250 person company gets an IT director's planning and an enterprise bench without the payroll.
We standardize on a documented set of tools and builds, so problems are rarer, faster to fix and never dependent on one person's memory.
Cybersecurity is part of the service, not an upsell: monitoring, patching, endpoint and email protection, and the documentation your cyber insurer and compliance frameworks ask for.
NetStandard is SOC 2 Type 2 audited. An independent auditor reviews how we protect client systems and data over time, the same bar our clients' auditors apply to them.
Six values, each one tied to something a client can see in how we work.
We tell you what we found, what it costs and what we would do in your place, even when the answer is to wait.
Every recommendation is weighed against what it returns for your business, not what it adds to the invoice.
Documented work, tickets closed with a note a non-technical owner can read, and a calendar we keep.
Engineers who keep learning, and builds we are glad to show your auditor.
One number to call, named people who own the outcome, and numbers we publish: 13 seconds, 94%, 98.6%.
Inside NetStandard and with your own IT staff. In a co-managed account your team stays the face of IT and we make them stronger.
The company is still led by its co-founders, with an operations, revenue and technical services leadership team and three vCIOs who plan with clients directly.
Jeff MelcherCEO, Co-Founder
Walt LanePresident, Co-Founder
Sean MackeyChief Operating Officer
Greg LaneChief Revenue Officer
David AnsonvCIO
Justin MarolfvCIO
Josef HamiltonvCIO
Leslie BeardallDirector of Technical ServicesFrom an IBM mainframe shop to a managed services provider with its own datacenter history, a security practice and two offices.
"Our team at NSI is incredibly responsive to our needs and our business. Without a doubt, I would recommend them to anyone looking for an IT service provider."
Stephen KimseyChief Financial Officer, L.G. Barcus & Sons"The move to managed services with NetStandard has given us the power to double our business in the next five years, and we have the confidence that our systems will be able to support that growth."
Chip TothPresident, PMT Group"NetStandard is BY FAR the best tech support company I have ever worked with. Each team member is smart, easy to work with, and gets the job done accurately and efficiently. If you are looking for a great IT Service team, NetStandard is an 11 out of 10!"
Jackie LeavellGoogle review, 2026"We turned to NetStandard after experiencing an internal IT failure, and their team responded swiftly, dedicating countless hours to getting us back up and running... We often feel like we are their only customer... As a government agency, we operate under strict laws and guidelines for technology security, and NetStandard has consistently met and exceeded those standards."
Miami County, Kansas Sheriff's Office, Google review
Since 1996. NetStandard was founded in Kansas City as an IBM mainframe specialist, built a datacenter in 2001, launched its managed services offering in 2006 and has run managed IT for 20 years. 2026 is the company's 30th year.
Headquarters at 10300 W 103rd St, Overland Park, Kansas 66214, and a Des Moines office at 204 12th St, Suite 205. Engineers go on site across both metros, and we serve Topeka, Wichita and Omaha from the same team. See the areas we serve.
Two kinds of organizations. Businesses with 10 to 250 employees that want a complete IT department on one monthly fee (fully managed IT), and organizations with an internal IT team that want 24/7 coverage, enterprise security tooling and an escalation bench behind their own staff (co-managed IT, typically 25 to 500 employees).
Yes. NetStandard is SOC 2 Type 2 audited: an independent auditor reviews our security controls over a period of time, not just at a point in time. We also bring expertise in the frameworks our clients answer to, such as HIPAA and PCI DSS, and in the questionnaires cyber insurers send. More on our cybersecurity services.
No. In a co-managed account your IT manager stays the face of IT and keeps the work they want; NetStandard adds the monitoring, security tooling, after-hours coverage and senior escalation an internal team rarely gets budget for. We make your team stronger, we do not replace it. See co-managed IT.
An engineer answers, 13 seconds on average, and starts working the issue on the first call. Every employee at a client company can call or email us directly; they do not have to route requests through an owner or office manager.
Tell us what is going on and a NetStandard engineer follows up the same business day. The free assessment is a real look at your environment, written up in plain language, with no obligation.
Tell us what is going on. A NetStandard engineer, not a salesperson, follows up the same business day.
Call, or request a free assessment and an engineer will follow up the same business day.
